Calling IT is never fun. For some reason, it's become the work version of going to the DMV. Something about taking time out of your day and waiting on hold to talk to someone about a computer thing you know absolutely nothing about is nowhere near as fun as actually doing your job. EMD Networking Services' goal is to change that experience into a positive one.
For starters, here are the company's three main values that they teach to every single employee:
Ever seen that from an IT company? I haven't either.
The CEO, Lolen East, makes sure to staff his company so that every customer has a dedicated contact who services their account and is available for any issue. That doesn't mean there's only one person familiar with your account though, there's multiple people in the loop in case there's ever a problem that needs solving. There's an even a guaranteed response time for their contracted clients.
This level of dedication and service to their clients has resulted in many client accounts sticking with Lolen and his company since its inception.
Lolen started the company 25 years ago after his former employer, a computer hardware seller, was not as interested in providing servicing for clients as he was. Instead, he ventured out on his own. He foresaw people needing assistance with the computer hardware and software they had purchased being a greater need in the marketplace than simply selling- and he was definitely right.
EMD Networking Services has close to 600 business clients between their service areas in the Central Valley and the Central Coast- and they're still growing!
They provide managed IT services, VoIP, HIPAA compliance, file synchronization, and IP video surveillance.
As a business owner, this is truly a win-win. You get the IT help you need, but with service you can actually count on. No time or stress put in to managing it yourself or detailing with frustrating service providers any more.
EMD Networking Services has you covered!
Visit their website to learn more: https://www.emdnet.com/